Refund and Cancellation

Cancellation

How do I cancel an order on Istabraq.in?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellation by you.

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us Message on WhatsApp {7021568468} and send your item to: {Shop no 53, 4th Floor The Platinum Mall Grant Road (E)

Shipping returns

To return your product, you should send a message on WhatsApp (7021568468).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.